The Mission And Culture Of The Castle - 1743 Words

a) How can the concepts in this chapter be applied and implemented in an organization? As we have learned, the castle is an organization that bases its mission and culture on service. The castle’s primary purpose is to serve the town and guarantee protection, and welfare to its people. Moreover, the entire hierarchical structure of the castle revolves around the ideals of serving those above me, while promoting the wellbeing of the people. For instance, the servants serve the knights and higher up leaders within the organization, while the knights serve the king and the king serves the people. b) Think about concrete action steps: what specific advice would you give your boss? In order to create and maintain a successful service†¦show more content†¦We are focused on service not just for customers but for all individuals involved in and out castle. Let s say people providing good and the people buying these good are involved. We want both to walk away satisfied and without incidents or dispute. Serving everyone needs equally will keep everyone happy in their current position, having a reward system in place will also help with overall satisfaction and reduce turnover. We will have many people in each needed position and reward those who stand out. Good service for all keeps everyone happy. d) Include a discussion of what you will do to ensure ethical conduct of your employees. Establishing a service culture would be beneficial in helping to ensure the ethical conduct of our employees because both should go hand in hand. Ethical conduct should be considered a part of high quality service. Employees who are caught being unethical would be severely punished. e) Discuss how you plan to manage diversity and multicultural issues in your organization. As stated a few times now, the diversity and multicultural issues of the castle are minimal. The diversity of the castle is composed of almost in entirety the same culture and ethnicity. However, talks of expansion have begun to arise at the highest level of the nobility in order to expand the fiefdoms. As we crush enemy empires we will begin to see a notable increase in multicultural issues as we experience culture clash from our new workers. By